Ann Pettengell - Latest jobs - Customer Service/Call Centre

Customer Contact Centre Assistant

Cambridge, Cambridgeshire, England (£16,820 per year + benefits)

Role Outline

Our client is a well-established financial services provider who enjoy having a great presence in the local community.  They have a strong team ethic, place their customers at the heart of their business and offer great benefits to their employees.

In this exciting Customer Contact Centre Assistant role, the successful candidate will provide outstanding customer service to new and existing customers with a view to inspire those customers to actively recommend the products and services of the business.

This opportunity would suit somebody with a great telephone manner who is keen to develop within an evolving customer service environment.

Please note that this is a full time role where you will be required to work shifts between 08:15-20:30 with some Saturday shifts of 08:45-17:00

Key Duties

  • Be a key point of contact for customer enquiries via telephone, live chat, email and postal services.
  • To provide excellent customer service through building and maintaining effective customer relationships.
  • Gain an understanding of customer needs to accurately be able to match products and services to meet those needs.
  • Adhere to company procedures and understand compliance requirements to consistently get things right first time.
  • Work effectively within your own team as well as providing support to a wider team and the local community.

Experience

  • At least 4 GSCE’s Grade C or above - key for Maths and English
  • Customer service experience
  • IT skills
  • Good communication skills
  • Attention to detail
  • Effective time management
  • Organised

Benefits include

  • Contributory pension scheme
  • Private medical care
  • Concessionary mortgage rates
  • Competitive holiday with option of purchasing additional holiday
  • High Street discounts

To Apply

Please send your CV in MS Word together with a covering letter to Kelly@annpettengell.co.uk.

Additional Information

Location: Central Cambridge (no parking)

Vacancy Type:  Permanent

Salary: £16,820 rising to £17,820 after probation

Hours: Full-time (36.25 hrs + some Saturdays with additional remuneration)

Start Date: ASAP

Ref: 3374/1


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